Customer satisfaction is our highest priority. In case you wish to return the products, you can return the products within 7 days from the date of receiving the products.However, you shall return the product unused and in the same condition as you had received it, in its original packaging, along with the invoice.
The refund payment will be done via direct online bank transfers. In case of online purchases via debit/ credit card/ net banking, the refund will be through reversal of the transaction and will be done within 21 days from receiving the product.
We will arrange for the order to be collected from the provided address through our delivery partner. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible.
For the return of products the Customers should contact our customer support on firstname.lastname@example.org ( within 7 days from the receipt of product).
Customers should not return the product before receiving a confirmation mail from us for the same.
All the products must be returned in their original condition, unaltered and unused.
The Customer should provide the invoice and guarantee card (if any) into the package for the return process. We will not process the return if you do not provide the invoice and guarantee card.
We will not strictly entertain any return request after 7 days from the date of receipt of the product for any reasons whatsoever.
You can choose to exchange your old piece of jewellery bought from wondr diamonds for a new piece of jewellery.
The value of your old jewellery will be calculated as follows : Gold - 100% value of the metal weight at the prevailing metal rate* Diamond - 90% of the prevailing diamond value* Solitaire - 80% of the prevailing diamond value*
Any change in exchange value,.i.e. when the exchange value is more than the value of the original product, the customer will be liable to pay the difference in amount. Vice versa, when the exchange value is lesser than the value of the original product, a credit note for the difference in amount will be provided to the customer for later purchase.
You may also choose your jewellery to be bought back by us.
The value of your jewellery will be calculated as follows : Gold - 95% value of the metal weight at the prevailing metal rate* Diamond - 85% of the prevailing diamond value* Solitaire - 75% of the prevailing diamond value*.
For exchange and buyback values are calculated excluding the wastage, making charges and taxes.
If any coupon, discount or promo codes were used during the original purchase, the BuyBack / Exchange amount will be deducted by an amount equivalent to the coupon, discount or promo codes, as applicable.
The prevailing market value for Gold, Diamond & Gemstone will be determined by the company.
In case of Shipment of product to us under the Exchange or Buy Back Scheme the Product should be packed and sealed in a secured manner to avoid any damage in Transit either bubble wrapped or in a small box or a padded envelope and placed in a tin box. If any damage caused to the product during shipment due to the Customer’s negligence, the customer is liable to indemnify the loss caused to the Company.
All returned products will be checked for quality by our QA (quality assurance) department. The product will be reviewed for its mint condition.
Items that display any signs of alterations/ resizing not originally done by Wondr Diamonds or has any indicative damages, will not be accepted for return, exchange or buy back.
The Returns and Buy Back is not applicable for customized jewellery. This would include any personalized and engraved products. However, exchange is applicable on these.
For all repairs ,exchange and buy back of products, a standard charge of Rs.1500 will be deducted towards handling and administrative charges.
Any product that is returned must be presented with the original product authentication certificate along with the original or copy of the invoice.
In case the customer is not able to produce the original certificate, the company will send the jewellery for recertification. Any impending shipping and certification cost that come from this exercise will be borne by the customer.
Additional 20% will be deducted from the Exchange and Buy Back value if the customer does not have the original or copy of the invoice.
Wondr diamonds reserves the right to change the terms and conditions for any specific scenario or individual customers at any given time.
If you may wish to resize your ring, the company can resize it at no extra charge; except in specific cases where additional metal/ diamonds/gemstones need to be added. In such cases appropriate extra will be charged.
In the case where the product needs to be repaired/ altered, the company shall do it at an appropriate extra charge.
The shipping charges for repairs/resizing will be borne by the customer.
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