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Go to the shopEXCHANGE & RETURN POLICY
We stand behind our jewelry with comprehensive exchange and buyback options
Exchange Policy
- You can choose to exchange your old piece of jewellery bought from WONDR DIAMONDS for a new piece of jewellery.
- The value of your old jewellery will be calculated as follows:
- Gold - 100% value of the metal weight at the prevailing metal rate*
- Diamond - 90% of the prevailing diamond value*
- Solitaire (above 50cents) - 80% of the prevailing diamond value*
- Any change in exchange value, i.e. when the exchange value is more than the value of the original product, the customer will be liable to pay the difference in amount. Vice versa, when the exchange value is lesser than the value of the original product, a credit note for the difference in amount will be provided to the customer for later purchase.
Buy Back Policy
- You may also choose your jewellery to be bought back by us.
- The value of your jewellery will be calculated as follows:
- Gold - 95% value of the metal weight at the prevailing metal rate*
- Diamond - 85% of the prevailing diamond value*
- Solitaire (above 50cents) - 75% of the prevailing diamond value*
Terms & Conditions
- For exchange and buyback values are calculated excluding the wastage, making charges and taxes.
- If any coupon, discount or promo codes were used during the original purchase, the BuyBack / Exchange amount will be deducted by an amount equivalent to the coupon, discount or promo codes, as applicable.
- The prevailing market value for Gold, Diamond & Gemstone will be determined by the company.
- In case of Shipment of product to us under the Exchange or Buy Back Scheme the Product should be packed and sealed in a secured manner to avoid any damage to Transit either bubble wrapped or in a small box or a padded envelope and placed in a tin box. If any damage caused to the product during shipment due to the Customer's negligence, the customer is liable to indemnify the loss caused to the Company.
- The Returns or Buy Back is not applicable for customized jewellery. This would include any personalized and engraved products. However, exchange is applicable on these.
- Any products bought online can also be exchanged or returned in any of the physical stores of WONDR DIAMONDS.
- In case the customer is not able to produce the original certificate, the company will send the jewellery for recertification. Any impending shipping and certification cost that come from this exercise will be borne by the customer.
- Additional 20% will be deducted from the Exchange and Buy Back value if the customer does not have the original or copy of the invoice.
- WONDR DIAMONDS reserves the right to change the terms and conditions for any specific scenario or individual customers at any given time.
Most important, Items that display any signs of alterations/resizing not originally done by WONDR DIAMONDS or has any indicative damages, will not be accepted for exchange or return.
